Shipping & Returns Policy

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All online orders are shipped from Port Melbourne, Monday through to Friday. We aim to ship all online orders within 1 to 3 days of receipt via AusPost/Sendle. Typically shipping will take between 4-7 days. Please also allow for potential delays as Auspost/Sendle are experiencing increased volumes due to coronavirus.

 

All parcels are marked as 'Authority to Leave'. If you do not want this selection made, leave a comment in the comments section at checkout advising so. Keep in mind if no one is at home to receive parcels or there is no safe place, it may be delivered to your nearest parcel collection or returned to Chappy's Snacks.

Return Policy

Please notify us of any errors in your order within 7 days of receipt and we will do whatever we can to correct the issue. We do not generally accept returns except in cases of damaged product, a mistake in what we shipped out, or a quality issue.

If goods are damaged or defective upon arrival, you may return or exchange the product within 7 days from purchase.

Please contact us with any issues or questions via email happy@chappysnacks.com.au, and we will work diligently to resolve it with either a refund or a reshipment of product.

Chappy's Snacks does not cover the return shipping cost for the product.